Covid-19 – IMPORTANT UPDATES TO OUR SERVICES – Reviewed weekly, and any changes are regularly updated.

Throughout lockdown and over the past year, Cancer Relief has successfully provided safe, adjusted services across virtually all our Nursing and Holistic Wellbeing services, bar a limited few. The time has now come for us to look at returning these services to normal operational levels. As a charity whose purpose is to be there for our community when they need us, we recognise the importance of getting back to normal as soon as safely possible, following the wonderful community response to the Gibraltar vaccination programme. We will be taking things gradual; constantly monitoring community covid-19 level of risk and will be guided in our operational procedures by Gibraltar Public Health and GHA recommendations. The health, safety and wellbeing of our patients, their families, our staff and volunteers remains our absolute priority.

In order to resume all our regular delivery of services, we will be taking necessary steps to protect the people we support and care for both at home and at the Centre, as well as those working and volunteering with us. As a team, we have carefully considered the risks and have implemented work practices and precautions to minimise risk. These include reducing multiple social contacts by limiting footfall within the Centre, maintaining 2-metre social distance as far as reasonably possible, good ventilation, enhanced hygiene practices throughout and the wearing of face masks/visors/ PPE (Personal Protective Equipment) where appropriate.

We recognise how important in-person contact is and we want to be able to get back to those as soon as possible, so we hope you all understand the need for us to proceed with precaution and for everyone visiting the Centre to play their part in keeping each other safe by following our guidance and adhering to practices as explained by staff.

We ask that even if you have had your covid-19 vaccination, if you have any symptoms of covid-19 or have been told to self-isolate, you must contact the Centre before visiting for a planned appointment.

Changes to Services 

All nursing services remain active as they have throughout the last year, however we will be increasing the availability of in-person consultations and clinic appointments.

  • The HOS (Hospice Outreach Service) continues to operate 7 days a week, offering specialist symptom control, ongoing support management, carer support, wellbeing/ rehabilitation and care in dying, regardless of COVID status, taking the necessary precautions to protect everyone.
  • Our Centre Nursing support services remain open and will now recommence in-person consultations at the Centre. Unplanned drop-in sessions are still suspended until further notice, however if you call in advance, we will happily book you in for an appointment.

Our Holistic & Wellbeing services, such as our complementary therapies, counselling, energise through exercise, expression through art, to name but a few, are all slowly starting to return to normal services, within appropriate covid-19 precautions.

Referrals and ongoing appointments will be discussed, and risk assessments undertaken together to assess which method of support is right and safe for you. Virtual methods of support will still be available should you or your Cancer Relief nurse feel this best suits your circumstances or preferences.  

The Centre Day Support service remains currently suspended until further notice, but we are confident we will have it up and running again in the coming months.

We understand these covid-19 precautions may be inconvenient, but we are hopeful that they do not diminish the benefit our face-to-face services can provide. Please be assured we haven’t taken any precautions lightly and are prioritising the safety and well-being of all our patients, service users and our workforce.

For specific queries about any of our services, or if you have concerns about your own personal or a loved one’s situation, please contact us on 20042392. We are here for you.


Gráinne McKenna

Cancer Relief CEO